Customer Service Representative I

Company Name:
TD Bank
Job Description
Do you want to WOW! Customers everyday in a fun, fast-paced environment? Come be a Customer Service Representative at TD Bank, America''s Most Convenient Bank!
Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Job Requirements
Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain. Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Meets with customers and prospects and develops understanding of other financial objectives and needs
Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales
Maintains strong product and sales knowledge and champions core service values
Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer's financial needs are met
Responsible for meeting or exceeding specific individual sales goals
Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
Generally resolves problems independently, escalating more difficult issues to supervisors
Performs a broad range of tasks of varying complexity and scope
Cross-sell products to provide multi-services for Customers and makes referrals to partners
Ensures Customer problems are handled appropriately, escalating issues when necessary, know when to consult Managers and when to "Bump-it-Up"
Engages Customers in conversations regarding their current and future financial needs. Educates Customers about bank products and services
High School Diploma or equivalent experience
1-2 Years of related experience
Sales skills with the ability to influence Customers
Strong Customer Service skills
Good written and verbal communication skills
Teller experience helpful
Effective problem solving skills
Ability to schedule and prioritize work
Complete Core Training Requirements and on the job training requirements
Basic knowledge of Excel and Word
A satisfactory criminal background check, a credit report, and a review of information from the National Mortgage Licensing System and Registry (NMLSR) regarding any administrative, civil, or criminal findings by any government agency are required by federal law for this position (Regulation Z, 12 CFR Part 1026).
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank''s HR Compliance Department at . Please include your full name, contact information and details about your request within the e-mail.
EOE/Minorities/Females/Veterans/Individuals with Disabilities.
TD Description
About TD Bank, America''s Most Convenient Bank
TD Bank, America''s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth , and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at .
TD Bank, America''s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .
Job Status: Full Time
Date Updated: 06-Apr-2014
Job Category: Customer Service, Retail Banking
Auto req ID: 52139BR
Job Title: Customer Service Representative I
Location: Johnston
Hours: 40 hours

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